Last Updated: 29/07/2026
At New Street, customer satisfaction is important to us. Please review our policy carefully.
Returns & Refunds
We offer refunds only under the following circumstances:
- Wrong product delivered
- Product received in damaged condition
- Product has a manufacturing defect
Important
An unboxing video is mandatory to claim any refund, replacement, or damaged product request.
The unboxing video must clearly show the sealed package being opened and the condition of the product upon delivery.
Claims without an unboxing video will not be eligible for a refund or replacement.
Refund & Exchange Window
Customers must report any eligible refund or size exchange request within 4 calendar days of delivery.
Size Exchange
- One-time free size exchange is available.
- Subject to stock availability.
- Product must be unused, unwashed, and in its original condition with all tags attached.
Eligibility Criteria
To qualify for a size exchange:
- Product must be unused and unwashed.
- Original tags and packaging must be intact.
- Product must be returned in the same condition as received.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
- Customized or altered products.
- Products showing signs of use, wear, washing, or damage caused after delivery.
Refund Process
Refunds are processed after inspection and approval of the returned product.
Approved refunds will be credited to the original payment method within 3 working days.
Contact Information
If you have any questions regarding our Return, Refund, or Size Exchange Policy, please feel free to contact our support team.
Email: support@newstreet.in
