At New Street, customer satisfaction is important to us. Please review our policy carefully.

Returns & Refunds

We offer refunds only under the following circumstances:

• Wrong product delivered
• Product received in damaged condition
• Product has a manufacturing defect

Important:

• An unboxing video is mandatory to claim any refund, replacement, or damaged product request.
• The unboxing video must clearly show the sealed package being opened and the condition of the product upon delivery.
• Claims without an unboxing video will not be eligible for refund or replacement.

Return Window

Customers must report any eligible issue within 4 days of delivery.

Size Exchange

• One-time free size exchange is available.
• Subject to stock availability.
• Product must be unused, unwashed, and in original condition with all tags attached.

Eligibility Criteria

To qualify for an exchange:

• Product must be unused and unwashed.
• Original tags and packaging must be intact.
• Product must be returned in the same condition as received.

Free Return Shipping

We provide free return shipping for approved return and exchange requests.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

• Customized or altered products
• Products showing signs of use, wear, washing, or damage caused after delivery

Refund Process

• Refunds are processed after inspection and approval of the returned product.
• Approved refunds will be credited to the original payment method within 5–10 business days.
• Shipping charges are non-refundable.

Contact Information

To initiate a return or size exchange, contact us on WhatsApp/Mail with your Order ID:

WhatsApp: +91 72008 27778
Email: supportnewstreet@gmail.com